Frequently Asked Questions

7dgam Complete FAQ Guide

From opening an account to bonuses, payments, and security — find detailed answers to all common questions in one place.

Many questions may come to mind while using 7dgam. On this page we have organised the most frequently asked questions from players in Bangladesh into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find an answer to your question, contact our 24/7 live chat support.

Account and Registration

5 Questions

To create an account at 7dgam you need an active mobile number, a password, and your consent confirming your age. The registration process is simple and quick — it usually takes just a few minutes to complete. Register with accurate information as identity verification may be required later.

No, according to 7dgam policy each person may hold only one account. Creating multiple accounts may result in them being suspended or closed and any associated bonuses cancelled. If you have a problem with your account, contact our support team directly.

First make sure you are entering your mobile number and password correctly. Check that Caps Lock is turned off. If you have forgotten your password, use the "Forgot Password" option. If the problem continues, clear your browser cache or try a different browser. If you still cannot log in, contact our 24/7 live chat.

After logging in, go to your profile settings and select the "Change Password" option. Confirm with your current password and new password. Use a strong password — at least 8 characters combining letters, numbers, and special characters.

Yes, you can request to close your account at any time. Contact our support team to do so. Before closing your account, make sure there is no remaining balance or pending withdrawal. You also have the option to take a temporary break under responsible gaming.

Deposits and Withdrawals

6 Questions

Deposits via bKash are nearly instant — your 7dgam balance is usually updated within a few seconds to a maximum of a few minutes. You will receive a confirmation message once the transaction is complete. If your balance has not updated for any reason, contact support with your transaction ID.

The minimum deposit at 7dgam is ৳100 — this applies equally to bKash, Nagad, Rocket, and bank transfer. You can get started easily even on a small budget. Contact support to learn more about the maximum deposit limit.

Withdrawals via Nagad typically take 10 to 45 minutes. After your request is verified and processed, the money will arrive in your Nagad account. It may take a little longer during busy periods, but if you have not received it within the stated time, notify support.

The minimum withdrawal from 7dgam is ৳500. Before withdrawing, make sure your account verification is complete and any applicable wagering requirements have been met. For bank transfers, ensure you have provided the correct bank details.

7dgam generally does not charge any additional fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may deduct a service charge under their own rules. For bank transfers, your bank's fees may apply. Contact support for the latest information.

Yes, the same rules apply to Rocket and bank transfers — minimum deposit ৳100 and minimum withdrawal ৳500. Withdrawal time is within 10 to 45 minutes. Bank transfers may sometimes take a little longer to process depending on banking hours.

Games and Rules

6 Questions

To bet on BPL matches, log in to 7dgam and go to the cricket betting section. Select the match you want, choose your bet type (match winner, runs, wickets, etc.), set your amount, and confirm. You can also place bets in real time during the match using the live betting option.

RTP (Return to Player) is the theoretical rate of how much of the total amount wagered in a game is returned to players over the long term. For example, 96% RTP means an average of ৳96 returned for every ৳100 wagered. However, this is a long-term average — each spin is completely independent and random. A higher RTP means slightly more favourable odds, but is not a guarantee of winning.

Yes, 7dgam is a mobile-first platform — all games can be accessed via a browser on both Android and iOS devices. Slots, live casino, cricket betting, and all other sections work well on smartphones. Keep a stable internet connection for the best experience.

Yes, live dealer games are available at 7dgam Casino. There are live table games from top providers including Evolution Gaming and Ezugi where you can play directly with real dealers. Go to the 7dgam Casino section to enjoy live roulette, baccarat, and other games.

Games at 7dgam use RNG (Random Number Generator) technology, which ensures every result is completely random and unpredictable. International providers such as Pragmatic Play, PG Soft, JILI, and Spribe ensure fair play verified by third-party auditors.

Yes, Spribe's Aviator is available at 7dgam. It is a crash-style game where a plane flies and a multiplier keeps rising. If you cash out before the plane crashes, you win. Cashing out at the right moment is the core strategy. It is a fast-paced and exciting game.

Bonuses and Promotions

4 Questions

When you open a new account and make your first deposit, you will receive a 100% first deposit bonus — up to ৳8,000. This means if you deposit ৳8,000, you will receive an additional ৳8,000 in bonus funds. The wagering requirement for this bonus is 15 times (15x). Please read the bonus terms and conditions carefully.

A wagering requirement of 15x means that to withdraw your bonus funds, you must place bets totalling 15 times the bonus amount. For example: if you receive a ৳1,000 bonus, you must wager a total of ৳15,000 before withdrawing. Once this requirement is met, any winnings from the bonus become withdrawable.

7dgam's VIP program has three tiers — Bronze (weekly cashback up to 0.3%), Silver (up to 0.7%), and Gold (up to 1.0%). Play regularly to move up through the tiers and enjoy more cashback and exclusive benefits.

Most promotional bonuses can be used on slots, live casino, and sports betting, however specific games or bet types may be excluded under a particular bonus's terms. For specific details, check the relevant bonus terms and conditions or contact our support team.

Security and Responsible Gaming

4 Questions

7dgam uses SSL (Secure Socket Layer) encryption technology, which keeps your personal and financial information secure. All transactions are transmitted through encrypted channels. We do not sell or share your information with third parties — read our privacy policy for more details.

No, 7dgam is for people aged 21 and over only. You will need to confirm your age when registering an account. We take the protection of minors from gambling very seriously and enforce this policy strictly.

7dgam takes responsible gaming seriously. If you feel you are spending too much time or money on gaming, please contact our support team. It is possible to take a temporary break (cooling-off period) or use the self-exclusion option. Read our responsible gaming page for more details.

7dgam's support team is available 24/7 in Bengali to help you. Use the live chat option on the platform to get instant help. To contact us by email, write to [email protected]. We are always ready to help with any technical, financial, or gaming-related matter.

Still have questions? Contact support

Our expert team is available 24 hours a day, 7 days a week in Bengali. Get an answer within seconds on live chat.

Email Support [email protected] — for any questions and complaints

Live Chat 24/7 in Bengali — for the fastest help