7dgam's Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how 7dgam collects, uses, and protects your information.
7dgam ("we", "our", "platform") operates a safe, transparent, and responsible online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what types of information we collect from you when you use our website and related services, how that information is processed, with whom it may be shared, and what rights you have over your information.
By registering an account or using our services through the platform, you are considered to have accepted the terms set out in this Privacy Policy. This Policy is consistent with our Terms and Conditions and both should be read together.
7dgam is only for individuals aged 21 or older. We do not knowingly collect information from minors. If we become aware that a minor has used our services, the relevant account and its data will be deleted immediately.
Information We Collect
7dgam collects the following types of information to improve your experience, ensure security, and meet legal obligations:
1.1 Information You Provide Directly
Information you voluntarily provide when registering an account, logging in, or contacting us, including:
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID (NID) or passport number (for identity verification)
- Residential address
- Payment information (bKash, Nagad, Rocket, or bank account details)
- Details of communications with the support team
1.2 Automatically Collected Information
When you use our website or application, certain information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device model
- Browsing activity — pages visited, clickstream, and session duration
- Information obtained through cookies and similar tracking technologies
- Login/logout times, transaction history, and betting activity
1.3 Information Received from Third Parties
In some cases we may collect information from legitimate third-party sources, such as payment processors (bKash, Nagad, Rocket), banking institutions, and identity verification service providers — particularly for the purpose of fraud prevention and compliance with anti-money laundering (AML) regulations.
Purpose of Using Information
7dgam uses your information only for specific and legitimate purposes. We never sell your information commercially to third parties without your consent.
Account Management
To create accounts, verify identity, ensure login security, and protect accounts.
Financial Transactions
To process deposit and withdrawal requests and prevent financial fraud.
Customer Service
To provide 24/7 live chat support in Bengali and to resolve your complaints or issues.
Legal Compliance
To meet AML, KYC, and applicable legal obligations, and to provide required information to regulatory authorities.
Service Improvement
To analyse user experience and improve the platform's functionality and features.
Security Monitoring
To detect and prevent fraud, unauthorised access, and system misuse.
Data Storage and Security
3.1 Retention Period
We retain your information for as long as your account is active or as necessary to provide services. Even after an account is closed, certain information may be retained for a period determined by applicable law due to legal, accounting, or regulatory obligations.
3.2 Security Measures
To protect your information, 7dgam implements industry-standard technical and organisational measures:
- All data transmissions secured by SSL (Secure Socket Layer) encryption
- Sensitive information (passwords, payment details) stored in encrypted form
- Strict access controls — only authorised personnel can access information on a need-to-know basis
- Regular security audits and vulnerability testing
- 24/7 monitoring system to detect suspicious activity
- Two-factor authentication (2FA) available
Please note that no transmission of information over the internet or electronic storage can be guaranteed to be completely secure. We make every effort, but you are also responsible for keeping your account password confidential.
Data Sharing and Disclosure
7dgam does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
| Recipient | Reason for Sharing |
|---|---|
| Payment service providers (bKash, Nagad, Rocket, banks) |
To process transactions and prevent financial fraud. |
| Game software providers | Limited information necessary to deliver gaming services — contracted partners only. |
| Identity verification services | To complete the KYC (Know Your Customer) process and prevent fraud. |
| Legal authorities | In response to valid court orders, legal investigations, or government directives. |
| IT and technology service providers | For hosting, cybersecurity, and platform maintenance — under strict confidentiality agreements. |
Each third party listed above is bound by a contractual relationship with us and is obligated to use only a specified amount of information for a specific purpose.
Cookies and Tracking Technologies
7dgam uses cookies and similar technologies to keep the website functioning properly and to improve the user experience.
5.1 Types of Cookies
- Essential cookies: For login sessions, security tokens, and the basic functionality of the site — the platform cannot operate without these.
- Functional cookies: To remember your preferences (language, theme) and provide a personalised experience.
- Analytical cookies: To review anonymous usage patterns for the purpose of improving service quality.
- Security cookies: For fraud detection and account protection.
5.2 Cookie Controls
You can reject or delete most cookies by changing your browser settings. Please note that disabling essential cookies will prevent some site features from working and may disrupt your login session.
Your Rights and Choices
7dgam respects your rights over your information. You may exercise the following rights at any time:
Right to Access
You may request a copy of the information we hold about you.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted — however, legal obligations will remain in effect.
Right to Object to Processing
You may opt out of marketing communications or object to the use of your information for specific purposes.
Data Portability
You may request your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily paused.
To exercise any of the rights listed above, please contact us directly. We are committed to responding to your request within 30 working days.
Responsible Gaming and Data Use
We use your information to ensure responsible gaming. By reviewing your betting activity we identify potentially problematic gaming patterns and proactively contact you when necessary.
Your account information is also used to apply responsible gaming tools such as setting deposit limits, self-exclusion, and cooling-off periods. The use of data for this purpose is solely for your own protection.
To learn more about responsible gaming, please read our Responsible Gaming page.
Third-Party Links
Our platform may contain gaming environments operated by game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi). These third parties have their own privacy policies and we are not responsible for their data-handling practices.
Payment service providers also follow their own privacy policies. When using bKash, Nagad, or Rocket, their respective policies will apply.
Policy Changes
7dgam may review and update this Privacy Policy from time to time. If any significant changes are made, we will notify you by the following methods:
- By updating the "Last Updated" date at the top of this page
- By sending a notification to your registered email (for significant changes)
- By displaying a notice on the platform at login
If you continue to use the platform after a policy change, you will be considered to have accepted the revised policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us.
Email Contact
Live Chat Support
24/7 direct support in Bengali
To verify your identity, please include your registered email address or username in your initial message. We will aim to respond within 30 working days.
For more information, please visit our Terms and Conditions, Responsible Gaming and FAQ pages.